Shipping policy

Shipping Policy

Last Updated: September 12, 2025

1. General Information

All orders are processed and shipped from our facilities after payment confirmation. Orders are subject to product availability, production schedules, and shipping conditions. We strive to process and ship orders promptly; however, delays may occur due to high demand, logistics, or unforeseen circumstances.

2. Shipping Methods and Carriers

We use reputable national and international carriers to deliver our products. Shipping methods and estimated delivery times are displayed during checkout. Customers may choose their preferred shipping option where available.

3. Shipping Rates

Shipping fees are calculated based on order weight, dimensions, destination, and selected shipping method. Applicable shipping costs will be shown at checkout before payment is completed.

In certain cases, promotional free shipping may apply, as indicated on our website.

4. Processing and Delivery Times

  • Processing Time: Standard processing time is [5 business days] after payment confirmation. Custom or project-based products may require extended processing and manufacturing times.

  • Delivery Time: Estimated delivery times vary depending on the shipping destination and selected carrier. Delivery timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by carriers, customs clearance procedures, or events beyond our reasonable control.

5. International Shipping

We ship worldwide unless otherwise specified. International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping price.

Customers are responsible for ensuring that the ordered products comply with import regulations of the destination country.

6. Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details. Customers are responsible for monitoring their shipment using the provided tracking information.

7. Risk of Loss and Damage

All shipments are carefully packaged. Risk of loss or damage to products transfers to the customer upon delivery to the shipping carrier. Customers are encouraged to inspect packages upon receipt and immediately report any visible damage to both the carrier and our customer service team.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not liable for non-delivery, delays, or additional costs arising from incorrect or incomplete shipping addresses provided by the customer.

9. Contact

For any questions about shipping, please contact us:

  • Email: info@oliptek.com

  • Phone: +90 (216) 222 11 00

    DISTANCE SALES AGREEMENT

    1. DEFINITIONS
    1.1 SELLER:

    • Title: Oliptek Teknoloji A.Ĺž.

    • Address: [Esenkent Mah. Ĺžair Fuzuli Sk. No:1 Ăśmraniye / Ä°STANBUL 34776]

    • Phone: +90 (216) [222 11 00]

    • E-mail: [info@oliptek.com]

    1.2 BUYER:

    • Name/Surname or Title: As specified in the order form

    • Turkish ID No: As specified in the order form

    • Address: As specified in the order form

    • Phone: As specified in the order form

    • E-mail: As specified in the order form

    1.3 PRODUCT SPECIFICATIONS:

    • Product Name: The product selected and ordered via the website

    • Quantity: As specified in the order form

    1.4 TOTAL PRICE INCLUDING ALL TAXES AND DELIVERY COSTS:

    • Product Price: As displayed on the website and accepted by the BUYER

    • Total Taxes (VAT): As specified in the order form and invoice

    • Shipping Fee: As displayed on the website and accepted by the BUYER

    • Total Delivery Price: As displayed on the website and accepted by the BUYER

    The type, model, quantity, color, and total sales price including all taxes of the ordered product are specified on the product’s description page and in the invoice, which constitutes an integral part of this Agreement. The SELLER shall not be held liable for technical errors arising from price update discrepancies.

    2. SUBJECT MATTER
    This Agreement governs the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER’s website www.oliptek.com, pursuant to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, including the rights and obligations of the Parties.

    The BUYER acknowledges having been informed in advance about the essential characteristics of the product, sales price, payment method, delivery conditions, and the right of withdrawal, and further declares that they confirmed such information electronically prior to placing the order. The pre-information form displayed on the payment page and the issued invoice constitute integral parts of this Agreement.

    3. DELIVERY OF THE PRODUCT, PLACE OF PERFORMANCE, AND DELIVERY METHOD
    The product shall be delivered by the SELLER via a contracted courier company to the address specified by the BUYER in the order form, to the BUYER or to the person authorized to receive it.

    4. DELIVERY COSTS AND PERFORMANCE
    Delivery costs are borne by the BUYER. Even if the BUYER is not present at the delivery address at the time of delivery, the SELLER shall be deemed to have fulfilled its performance obligation in full. Any costs arising from late receipt of the product, the product waiting at the courier company, or its return to the SELLER shall be borne by the BUYER.

    Delivery shall be made provided that the product is in stock and the payment has been completed. The SELLER shall deliver the product within a maximum of 30 (thirty) days from the date of order, reserving the right to extend this period by an additional 10 (ten) days upon prior written notice.

    In cases of force majeure, stock depletion, or unforeseeable circumstances (such as weather conditions, transport disruptions), if delivery cannot be made within the specified time, the SELLER shall inform the BUYER. The BUYER may then exercise one of the following rights: cancel the order, request replacement with a comparable product, or postpone delivery until the impediment is removed. In case of cancellation, the amount paid by the BUYER shall be refunded in full within 10 (ten) days.

    The condition for delivery of the product is that the BUYER has approved the Pre-Information Form and this Agreement electronically, and has paid the full price. If payment is not completed or cancelled in the bank records, the SELLER shall be deemed released from the delivery obligation.

    5. REPRESENTATIONS AND OBLIGATIONS OF THE BUYER
    The BUYER declares that the product selected and ordered was chosen after reviewing the product descriptions on the website. The BUYER agrees not to accept damaged, defective, or broken packages from the courier and acknowledges that products accepted at delivery shall be deemed undamaged and complete.

    The BUYER undertakes to preserve the product with due care after delivery. If the right of withdrawal is exercised, the product must remain unused and the original invoice must be returned. In case of return, shipping costs shall be borne by the BUYER, unless the product is defective.

    If the BUYER’s credit card is unlawfully used by unauthorized persons through no fault of the BUYER and the bank does not pay the SELLER, the BUYER shall return the delivered product to the SELLER within 3 (three) days, with shipping costs borne by the BUYER.

    6. REPRESENTATIONS AND OBLIGATIONS OF THE SELLER
    The SELLER undertakes to deliver the product in a complete, sound, and proper manner, with warranty certificates and user manuals, if any. If delivery is requested to a person or entity other than the BUYER, the SELLER shall not be held responsible if such person refuses delivery.

    The SELLER acknowledges the BUYER’s unconditional right of withdrawal within 14 (fourteen) days from the date of delivery, in line with applicable legislation. Upon receiving the withdrawal notice, the SELLER must accept the return and refund the total amount and any documents binding the BUYER within 10 (ten) days.

    7. PAYMENT OF THE PRODUCT PRICE
    In installment sales, the BUYER acknowledges that interest rates and default interest are subject to the agreement with their bank. The terms of the credit card agreement between the BUYER and the issuing bank shall apply.

    8. RIGHT OF WITHDRAWAL
    The BUYER has the right to withdraw from this Agreement within 14 (fourteen) days without providing any justification. The withdrawal notice must be submitted via registered mail, fax, or e-mail to the SELLER’s contact details specified on the website.

    Returned products must be unused, undamaged, and accompanied by their invoice, packaging, labels, and accessories. Corporate purchases must be returned with a duly issued return invoice.

    9. DEFAULT AND LEGAL CONSEQUENCES
    If the BUYER defaults on credit card payments, the terms of the agreement between the BUYER and the issuing bank shall apply. In such cases, the bank may take legal action, and the BUYER shall be liable for costs, including attorney fees.

    10. DISPUTE RESOLUTION AND JURISDICTION
    Any disputes arising from this Agreement shall be resolved by the Consumer Arbitration Committees or Consumer Courts in the BUYER’s or SELLER’s domicile, as per the monetary limits announced by the Ministry of Trade. The courts and enforcement offices of Istanbul (Central) shall have jurisdiction.

    11. FORMATION AND EFFECTIVENESS OF THE AGREEMENT
    This Agreement shall be deemed concluded when the BUYER places an order via the website, confirms acceptance of the terms electronically, and completes payment. The SELLER is obligated to ensure that orders cannot be placed without the BUYER confirming acceptance of this Agreement.

    SELLER
    Oliptek Teknoloji A.Ĺž.

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